Health Check Policies

The Emergency Cyber Response (ECR) 35-Day Health Check is a time-limited cybersecurity assessment designed to provide visibility into network activity, risk exposure, and potential security gaps.

These services include:

• Deployment of monitoring capabilities
• Analysis of observed network behavior
• Risk identification and anomaly reporting
• Summary findings and recommendations

The Health Check is advisory in nature and does not constitute continuous managed security services.

The Health Check period begins on the agreed deployment date and continues for thirty-five (35) consecutive calendar days.

At the conclusion of the 35-day period:

• A summary report and briefing will be provided
• Monitoring access will cease unless otherwise agreed
• No ongoing services are implied without a separate agreement

The Customer agrees to:

• Provide reasonable access necessary to perform the assessment
• Ensure proper authorization for network visibility and monitoring
• Maintain lawful control over the systems being assessed
• Not use the service for unlawful, unauthorized, or deceptive purposes

ECR is not responsible for delays caused by lack of access or incomplete information.

Payment is due at the time of purchase through Stripe.

All fees are:

• Non-refundable once service deployment has begun
• Exclusive of applicable taxes
• Final for the 35-day engagement period

ECR is not responsible for delays caused by lack of access or incomplete information.

ECR treats all customer data and findings as confidential.

All information observed during the Health Check is:

• Used solely for assessment purposes
• Not sold or shared with third parties
• Protected using reasonable administrative and technical safeguards

The Health Check is a limited-duration assessment.

ECR does not guarantee:

• The detection of all vulnerabilities or threats
• Prevention of future cyber incidents
• Continuous monitoring beyond the 35-day engagement

Cybersecurity risk cannot be fully eliminated, and results reflect conditions observed during the service window.

To the maximum extent permitted by law:

ECR’s total liability arising from the Health Check shall not exceed the amount paid for the service.

ECR shall not be liable for:

• Indirect or consequential damages
• Business interruption
• Data loss occurring outside the scope of the engagement

All methodologies, tools, reports, and materials developed by ECR remain the intellectual property of Emergency Cyber Response unless otherwise agreed in writing.

The Customer retains ownership of its own systems and data.

ECR reserves the right to suspend or terminate the engagement if:

• The service is used unlawfully
• Access is misrepresented
• Payment is disputed or reversed

These Terms shall be governed by the laws of [Insert State], without regard to conflict of law principles.

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